Refund policy

We apply a 30-day return policy, which means that you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with the labels and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: wivinelumbala1993@gmail.com. Please note that returns should be sent to the following address : [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to ship your package. Items returned without a prior return request will not be accepted.

You can always contact us for any questions regarding the return at wivinelumbala1993@gmail.com.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or you have received the wrong item, so that we can assess the problem and remedy it.

Exceptions or non-returnable items
Some types of items cannot be returned, such as perishable products (such as food, flowers or plants), custom products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of dangerous goods, flammable liquids or gases. Feel free to contact us for any questions or concerns regarding a specific item.

Unfortunately, we do not accept returns of promotional items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

Reflection period of 14 days in the European Union
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it in, unworn or unused, with labels, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will inform you as soon as we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 working days. Remember that the processing and display of the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since your return was approved, please contact us at wivinelumbala1993@gmail.com.